Freestyle Order Policy

Since 1946, Freestyle has specialized in providing outstanding values in photographic supplies. Order in full-confidence that you will receive merchandise of the highest professional standards. Choose from our large stock of cameras, films, and papers and darkroom supplies, plus all of the unique and exclusive hard-to-find items that Freestyle specializes in. We know you'll enjoy your experience and we appreciate your patronage.

Ordering Basics:

 

30-Day No Risk Guarantee Return Policy

Freestyle is pleased to provide a simple return policy. If you are not satisfied with your purchase within a 30-day period from date of purchase, simply complete the return form included with your order and send it back to us in its' original packaging. (Excluding equipment. Printers, scanners, cameras, etc., are not returnable.) 
If we make an error on your order, or if you receive a damaged or defective item, do not discard your shipping box or any of its contents. Please contact our customer service department so that we may arrange to correct your order.

THERE ARE NO RETURNS, EXCHANGES OR CANCELLATIONS ON SPECIAL ORDER ITEMS.

ALL ORIGINAL PACKAGING, including instruction books, warranty cards, etc. must be returned. Warranty cards must NOT be filled out.

Please note: Due to Federal Regulations, hazardous chemicals may not be returned for any reason.

The following policies apply to all Internet orders.

 

Order Payment

We accept the following as payment: Visa, Mastercard, Discover and American Express

 

First-Time Orders

For your protection, all first-time orders must be shipped to the credit card billing address. For all international first time orders, your shipment may be delayed for account verification. We will contact you with details.

 

Credit Card Fraud Prevention

We take credit card fraud very seriously. For the protection of card holders and ourselves, orders that appear fraudulent may be held for manual review. If necessary, a representative will call you to verify the order. If we are unable to contact you within a reasonable period of time, the order may be canceled.

Manual review may delay the shipment and delivery of your order. We reserve the right to cancel any order before it is shipped.

 

Sales Tax

We charge sales tax only on orders shipping within California as follows: 

  • Within Los Angeles County - 8.75%
  • Outside Los Angeles County - 7.25%

 

Pricing And Availability

Prices and available stock are subject to change without notice. Freestyle assumes no responsibility for typographical errors contained on this website. Images are for illustrative purposes only. Actual product may look slightly different. All Freestyle pricing and payments must be in U.S. dollars.

 

Order Confirmations, Backorders and Invoices

All order confirmations, shipping confirmations, and Invoices will be sent to you via email.

(Add orderinfo@freestylephoto.biz to your email account 
safe list to ensure you receive order confirmations.)

This includes item(s) that may be on backorder. 

For shipments within the United States, any backordered item(s) will remain on backorder until they become available. 

If you have placed an order for items to be shipped out of the United States, and not all items are available at the time of your order, we will ship the in-stock items and cancel all backorders. We do this so that your items will not be delayed. You may place another order for those items when they become available.

 

Same Day Shipping Guarantee

In-stock orders are shipped the same day when placed by 12:00 pm Pacific (3:00 pm Eastern), Monday-Friday. Saturdays and Sundays are excluded from shipping and delivery.

Please note: the day your order is processed is not counted as a shipping day. Example: An order is processed on Tuesday with FedEx 2 Day delivery. The order will be delivered on Thursday.

Please note: USPS orders may be delayed by 24-72 hours.

Hazardous Materials

Chemicals containing hazardous materials may only be shipped via FedEx ground service and only within the continental United States. In addition to our regular shipping charges, the fee for shipment of these items is $20 per box, up to 55 lbs.

 

ORM-D Items

Items labeled ORM-D can be shipped only by FedEx ground service and only within the continental United States. ORM-D items cannot be shipped to PO Boxes, Alaska, Hawaii, or overseas.

 

International Orders

Freestyle offers two different international shipping options. Please see your shipping options in our Shipping Policy. You can choose the method the best suits your needs. With all international shipments, you are responsible for any import taxes or duties.

Please note that we do not accept returns on international orders.

If you have placed an order for items to be shipped out of the United States, and not all items are available at the time of your order, we will ship the in-stock items and cancel all backorders. We do this so that your items will not be delayed. You may place another order for those items when they become available.

We reserve the right to prevent certain products from being shipped outside of the United States.

International Payments

As part of our credit card security efforts, Freestyle verifies complete credit card information for all international orders before shipping items out of the United States. This is to help protect both Freestyle and its customers from the dangers of international credit fraud, which can be difficult to trace and correct. Since international banks issue credit cards in countries outside the United States, this process can take anywhere from one to seven business days, depending on how quickly the bank in question responds to our inquiries. Unfortunately, in some rare cases, the bank may not provide this information. If this is the case, Freestyle will contact you with assistance on other methods of payment. Please note that all first time international orders over $250 will require a wire transfer as payment.

If shipping to a forwarding service or shipping courier within the United States, your first order will require payment by a wire transfer.

Freestyle Photographic Supplies must accurately report the value of all goods being shipped across the border. Freestyle Photographic Supplies cannot be responsible for charges - and may not offer - any specific advice - associated with import fees, duty, customs or taxes that may be incurred when your merchandise reaches you. We recommend that you consult your local government import office if you have questions.